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Life Alert

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21 complaints

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Life Alert social reviews and reports. Join community by posting your own comments or complaints.

Life Alert is a Personal Emergency Response and Home Medical Alert System company that saves lives from catastrophic outcomes. The company was founded in 1987. Life Alert provides its service to members nationwide. The company employs over 600 people, all in the United States. Life Alert Classic provides round the clock protection against medical emergencies (such as a fall, stroke or heart attack), fire (via monitored smoke alarms) and carbon monoxide poisoning (via monitored CO alarms). The customer service of the company is available at phone 1-800-360-0329. Corporate offices of the company are located in Encino, Segundo, New York , New Jersey , Ft. Lauderdale , Tampa and Miami. Please try to contact Life Alert Customer Service directly prior to posting any complaints on this site.

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Life Alert Complaints & Reviews

Life Alert Reviews

BettyG
Life Alert - Slow response, misinformation and non-working unit
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

My mother is almost 96 years old. An ambulance has been called many times to our home. We live 2 blocks away from the hospital and never has it taken more than 2 minutes from the t...

#318877
May 16, 2012
8

Brenda E...
Life Alert - Ad says if the person dies or goes to home you get refund. That is false.
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I called life alert for my mother . Their ad says that if they pass or go to a nursing home a refund will be provided. Their ad neglects to tell you that they have to die alone at ...

#311944
Apr 13, 2012
184

Anonymous
Life Alert is a big scam
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I ordered a brochure from a life alert commercial. upon recieving the brochure i noticed much to mydismay that there were no prices. they offered 6 different areas of protect...

#290785
Jan 21, 2012
614

Anonymous
Life Alert -- ISAAC SHEPHER -- GABY GONEN -- ILAN COHEN
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

As we are going to focus on others as well at Life Alert we have changed the title to: LIFE ALERT -- ISAAC SHEPHER -- GABY GONEN -- ILAN COHEN and we will post only under thi...

#287767
Jan 10, 2012
3701

Anonymous
Life Alert Customer Service Sucks.
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

My dad 97 years old called Life Alert for a medical alert necklace. He is blind and almost completely deaf. LA sent out their installer who when finished installing the system told...

#286888
Jan 06, 2012
776

Siliconivy
Life Alert - Behind the Times, but okay
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

In December 2010, after the death of my father, I arranged for LifeAlert to be installed at my mother's house. I freely admit that my recollection of events during that time a...

#285142
Dec 30, 2011
464

Glaalert
Life Alert - GABY GONEN - ISAAC
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

We gave Gaby and Isaac ample time and opportunities to correct their crimes. All we wanted when we posted first on 12/04/2011 was an apology and assurance that this will stop...

#283999
Dec 26, 2011
940

Anonymous
Life Alert - Gaby Gonen
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

You are right, unfortunately we have made a mistake by posting our first report on December 4, 2011 on over 10 review sites which created some confusion and extra work for us but ...

#280879
Dec 11, 2011
738

Anonymous
Life Alert ....Beware!
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

Life Alert provides extremely poor, rude and nasty customer services and refused to work with us regarding their contract. The contract I feel they coerced my 90 year old grandmot...

#269318
Oct 20, 2011
638

Anonymous
Life Alert is not a good place to work as a salesperson
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I agree with fred from la. i interviewed for an independent sales position in tampa fl. the manager a man named jack was like hitler. he would givenew leads to his circle of ...

#264737
Sep 28, 2011
1031

Fred in LA
TWO WARNINGS regarding Life Alert .
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

Warning #1 is for anyone considering a Sales Position with this company Life Alert: Management will promise you (at the interview and again at sales training) that you will get lea...

#260016
Sep 05, 2011
793

Momvt1
Life Alert Problems
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I wanted to contact Life Alert to suggest that they design a smaller and more attractive personal medical alert. The technology is available now for a small metal disk, like a cha...

#257456
Aug 24, 2011
613

Whatever...
Rude Life Alert
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I just called life alert to get some basic information, i was connected to a customer service rep Brandon. he was the most RUDE customer service person i have ever spoke with...he ...

#251306
Jul 26, 2011
431

Nolifeal...
Life Alert - Lost power turned outlet black electrician said lucky no fire my mom is scared to use it now.
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

We got Life alert for my mom's safety. It caused her power to go out, so we called electrician and the outlet was black and the unit was very hot. He told us lucky there was no...

#240672
Jun 01, 2011
618

Gejo bro...
Cancelling telephone order of Life Alert . delivery of equiptment was delivered anyway after cancella
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

Lifealert systems delivered equipment after cancellation. i cant get any responce from company. since placing my order my neice has moved in with me and i don't need the alert ...

#231935
Apr 12, 2011
572

Anonymous
Life Alert - Refusal to Cancel a Contract
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I requested a Life Alert system for my father who lived alone. I have had the systen for 2 years and called to cancel since he no longer lives alone.I was told by the Contracts of...

#229880
Mar 31, 2011
1491

Anonymous
Life Alert - Kelly the saleslady was extremly rude,
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

Saleslady complained that i returned her call on a sunday, when she calls me on a regular basis, after i told her i didnt need life alert, as my sister and i take turns with our m...

#203059
Oct 17, 2010
1122

Cynwolf
Life Alert makes matters worse
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I contacted life alert because my mother who signed the contract did not understand what she was signing. They refused to cancel the contract and when told she was moving in my hom...

#201820
Oct 08, 2010
863

Big_John
Avoid Life Alert !
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I called the Life Alert 800 number to inquire about their system for my elderly father. The person who answered my call was very gruff, telling me I'd have to speak with a sale...

#164448
Dec 14, 2009
1954

EMS
Life Alert lies and fails to inform of upgrades.
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

It wasn't until I tried to cancel the service and transfer it to another family member was I advised that the unit I have is "outdated and not worth returning" to the...

#139686
Oct 16, 2008
1849

Jdc9333
Life Alert is a scam.
5.0 16027 Ventura blvd Ste 400 EncinoCA91436-2747 1-800-360-0329, 1-800-815-5922 http://www.lifealert.net/customers/contact.html

I was interested in Life Alert for my grandmother. She is 80 years old. So I ordered it for her. From the way the sales man described it, sounded really great. Well I ordered it. G...

#119688
May 02, 2008
12396
Reviews 1-21 of 21

Related Information

Installers
In order to have your appliances work properly, your furniture to function long and look good, home installation services are provided. Installation services are as well required when furnishing and decorating offices. Installation services are provided for appliances, kitchen, bath and plumbing, flooring, windows and doors, window treatments, lighting, home environment, and outdoors. Installation services include beautification and added features (installing wood paneling), comfort (Upgrading heating, ventilation and air conditioning systems), maintenance and repair (roof tear-off and replacement; concrete and masonry), saving energy (energy-efficient insulation, windows, and lighting; wood-burning stoves, solar panels, wind turbines), safety and preparedness (home fire and burglar alarm systems, security doors). When placing an order with such companies, one should expect that at first a sales associate can tell more about installation services.

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