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What Their Customers Are Saying ?

It’s a comfort to know that Life Alert is a button push away.

Life Alert
Our handicapped daughter pushed her [Life Alert] button and told them she had fallen and she was hurt. They immediately called us, the parents, and it took us only five minutes to get her apartment to unlock her door so the emergency people could get in. Life Alert stayed on the line the whole time, reassuring our daughter that help was on its way. They stayed on the line until they knew everything was under control. We are comforted to know... Read more

I would never be without my Life Alert.

Life Alert
My incident happened at 1:30am. I was sound asleep when my dog decided he had to go out. So he began to bark. I got up, still half asleep. When he barked to come in I began to get up out of my recliner but slid gently to the floor. I knew I couldn’t get up by myself so I pushed my Life Alert button. The EMTs were here in a matter of minutes. They found the new location for my house key and came in. They found me in the middle of my Florida room... Read more

Life Alert gives us peace of mind.

Life Alert
Life Alert gave my grandma and family peace of mind, knowing that if grandma needed help and could not call, Life Alert would be there for her. There were times my grandmother used the necklace from Life Alert and because she did not respond, Life Alert called my father and myself at our home so we knew that our grandmother needed help. [They] were prompt in sending help when needed and ambulance services showed up within 15 minutes. I would... Read more
Life Alert's reply to:

Unfortunately, the complainant was calling the wrong number when trying to cancel his account. We did call him back and have already started the cancellation process of the account.
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#1164810
I called to find out about cancelling service for my mother who moved out of state and in with my brother. However, because he and his wife (both of whom are retired), are not professional home care services, Life Alert is demanding that I continue to pay for the...
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I didn't like
  • Refusing to terminate services after mother moved from state
#1161242
I called life alert to cancel family member service as she was in hospital at the time and shortly going to rehab and then to nursing home. A very rude man told me I would have to get nursing home to send confirmation of residency to them. When loved one went to rehab...
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#1153705

Testimonial

It’s a very frightening experience when you realize you need help, so when I pushed the Life Alert button I was grateful that help came so quickly. They were all very calm and professional and was very kind to me. Life Alert spoke with both the police and paramedics to...
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#1159324
Life Alert's reply to:

We appreciate the complainant for notifying us regarding the behavior of one of our Care Specialist. This is not our standard procedures, and we immediately took disciplinary action regarding his behavior. Also, we assure that she will not be receiving any more calls...
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#1144650
Life Alert is one of the best things I’ve ever done to be able to care for my aging mother. We have used (activated) Life Alert several times as my mom has polio and has sustained several falls in recent years. Recently, on her third day returning home from rehab, she...
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#1159323
I felt very weak and begun to pass out. When I called Life Alert they responded immediately with oxygen and I felt much better. It sure is great having Life Alert at a time when you are helpless. Life Alert is my hope and my security to live through each day. Thank you...
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#1141614

Testimonial

I slipped in the bathroom and could not get up. I was able to make contact although the speaker was in another room. The EMTs were very efficient, but when they arrived they had to break down the door to get in. Luckily, I had no bad bruises except for a little blood...
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#1141613

Testimonial

I fell down in the backyard and I could not get up. Life Alert was quick, professional, friendly, and also very, very helpful. The paramedics made sure everything was sound before they left me. The EMTs helped me find a solution to the problem of where to place my...
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#1141612

Contact Life Alert

Mailing Address:
Life Alert Emergency Response, Inc
16027 Ventura blvd Ste 400
Encino, CA 91436-2747
Phone:
(800) 920-3410
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Life Alert's reply to:

Life Alert understands the great deal of stress family members go through when a loved one enters into hospice care. We have reviewed the account and see that all the information on cancelling the service was provided, and that the account has been closed. We wish...
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#1133279