Unfortunately, the complainant was calling the wrong number when trying to cancel his account. We did call him back and have already started the cancellation process of the account.Read more
I called to find out about cancelling service for my mother who moved out of state and in with my brother. However, because he and his wife (both of whom are retired), are not professional home care services, Life Alert is demanding that I continue to pay for the...Read more
I didn't like
- Refusing to terminate services after mother moved from state
I called life alert to cancel family member service as she was in hospital at the time and shortly going to rehab and then to nursing home. A very rude man told me I would have to get nursing home to send confirmation of residency to them. When loved one went to rehab...Read more
I am grateful to Life Alert.
It’s a very frightening experience when you realize you need help, so when I pushed the Life Alert button I was grateful that help came so quickly. They were all very calm and professional and was very kind to me. Life Alert spoke with both the police and paramedics to...Read more
We appreciate the complainant for notifying us regarding the behavior of one of our Care Specialist. This is not our standard procedures, and we immediately took disciplinary action regarding his behavior. Also, we assure that she will not be receiving any more calls...Read more
Life Alert is one of the best things I’ve ever done to be able to care for my aging mother. We have used (activated) Life Alert several times as my mom has polio and has sustained several falls in recent years. Recently, on her third day returning home from rehab, she...Read more
I felt very weak and begun to pass out. When I called Life Alert they responded immediately with oxygen and I felt much better. It sure is great having Life Alert at a time when you are helpless. Life Alert is my hope and my security to live through each day. Thank you...Read more
Life Alert is helping me reach 100 yrs.
I slipped in the bathroom and could not get up. I was able to make contact although the speaker was in another room. The EMTs were very efficient, but when they arrived they had to break down the door to get in. Luckily, I had no bad bruises except for a little blood...Read more
Life Alert was professional and helpful.
I fell down in the backyard and I could not get up. Life Alert was quick, professional, friendly, and also very, very helpful. The paramedics made sure everything was sound before they left me. The EMTs helped me find a solution to the problem of where to place my...Read more
Life Alert understands the great deal of stress family members go through when a loved one enters into hospice care. We have reviewed the account and see that all the information on cancelling the service was provided, and that the account has been closed. We wish...Read more
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