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Life Alert's reply to:

Unfortunately, the complainant was calling the wrong number when trying to cancel his account. We did call him back and have already started the cancellation process of the account.
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#1164810
Life Alert's reply to:

We appreciate the complainant for notifying us regarding the behavior of one of our Care Specialist. This is not our standard procedures, and we immediately took disciplinary action regarding his behavior. Also, we assure that she will not be receiving any more calls...
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#1144650
Life Alert's reply to:

Life Alert understands the great deal of stress family members go through when a loved one enters into hospice care. We have reviewed the account and see that all the information on cancelling the service was provided, and that the account has been closed. We wish...
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#1133279
Life Alert's reply to:

Life Alert takes its role in saving lives very seriously. Unfortunately in the past, family members had cancelled our life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. The agreement we have...
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#1126849
Life Alert's reply to:

Life Alert’s highest priority is to help seniors who live alone and need protection from various dire emergency situations whether medical, fall, fire, intrusion, shower emergencies or on-the-go. Once the customer is transferred to a skilled nursing home or has 24...
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Life Alert's reply to:

During the time the complainant had our top-of-the-line emergency system, all of our equipment worked, and there was not a problem. When she called to cancel service, we immediately started procedures to cancel and advised her on what to do. Currently, we are having...
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#1110188
Life Alert's reply to:

All of our calls are recorded for quality assurance and we have reviewed the calls with the complainant. Our service agreement was explained during the initial call and again in a follow-up call to her before the equipment was sent. In addition, our terms are in...
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#1076735
Life Alert's reply to:

Life Alert does not cold call or telemarket, and we are not calling this person. We have verified that the complainant’s telephone number is not in our database and that no calls have been placed to this person. We suggest the complainant contact the right company...
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#1058396
Life Alert's reply to:

We have thoroughly researched this review as all of our calls are recorded. Complainant called our billing department to cancel her account because she said her mother was moving, she did not give us any information – but instead proceeded to yell at us and use foul...
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#1050542

Contact Life Alert

Mailing Address:
Life Alert Emergency Response, Inc
16027 Ventura blvd Ste 400
Encino, CA 91436-2747
Phone:
(800) 920-3410
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Life Alert's reply to:

We are truly sorry our representative did not explain herself clearly. There is not a fall detection system on the market that is 100% reliable as many false alarms are sent and sometimes real falls are not detected. Life Alert takes saving lives very seriously and...
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#1034784