Contact Life Alert Customer Service
Life Alert Phone Numbers and Emails
Toll-Free Number:
-
(800) 360-0329
Customer Service:
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(800) 454-1019
Life Alert Email:
Contact Information
Life Alert Website:
Life Alert Help Center:
Corporate Office Address:
Summary of Life Alert Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Life Alert?
Activation/ Cancellation Question:
- “Cancel service”
- “Cancelation”
- “Cancel life alert”
Payments and Charges Question:
- “Billing”
- “Payment”
- “Billing/refund”
Request for Information Question:
- “Have a question”
- “Customer question”
- “Equipment question”
Product/ Service Question:
- “For the second time the system activated while I was folding warm clothes from the dryer!!!”
- “Cut off system”
- “Outside and can't access lockbox”
Return/ Replace Question:
- “Change account and routeing numbers”
- “Need address to return unit”
- “Equipment returned”
Account Question:
- “New bank account for auto payment”
- “Need account information”
- “Memberships”
Staff Question:
- “No service”
- “Customer service”
- “To start service”
Shipping and Delivery Question:
- “Have not received the equipment”
- “Shipping label”
- “Immediate delivery needed”
Cards Question:
- “Update credit card”
- “Change credit card information”
- “Have a new credit card”
Refund Question:
- “Refund”
Website/ Application Question:
- “Application”
Employment Question:
- “W2”
Other Question:
- “Unit going off repeatedly without pusihing button”
- “Update information”
- “To send the box back its no longer needed”
About
Life Alert is a Personal Emergency Response and Home Medical Alert System company that saves lives from catastrophic outcomes. The company was founded in 1987. Life Alert provides its service to members nationwide. The company employs over 600 people, all in the United States. Life Alert Classic provides round the clock protection against medical emergencies such as a fall, stroke or heart attack, fire via monitored smoke alarms and carbon monoxide poisoning via monitored CO alarms. The customer service of the company is available at phone 1-800-360-0329. Corporate offices of the company are located in Encino, Segundo, New York , New Jersey , Ft. Lauderdale , Tampa and Miami.
Life Alert is ranked 2 out of 968 in Medical Supplies and Equipment category