Life Alert Phone Numbers and Emails

Toll-Free Number:

  • (800) 360-0329

Customer Service:

  • (800) 454-1019

Life Alert Email:

Customer Service
Send Message

How to Contact?

Most Popular Number:

(800) 360-0329
Total calls: 681 Issues resolved: 21 Last call: Feb 27, 2024

What Is the Life Alert Customer Service Phone Number?

If you are seeking to reach the LIfe Alert customer service, you can dial their toll-free contact number at 1-800-360-0329. This number will directly connect you with a Life Alert representative who will help you find the solution. For some reason, if you are unable to reach Life Alert’s toll-free number, you can dial 1-800-454-1019. But you should take into account that the second Life Alert customer service number is not available 24 hours, seven days a week. Life Alert customer service hours are available from Monday through Friday, between 9 AM and 5 PM EST.

How Do I Contact Life Alert Customer Service via Email Address?

In case you are looking for a Life Alert customer service email, you can send your letter at wecare@lifealert.com. You are free to send them an email at your convenience mentioning the issue you are facing or requiring more information about a certain problem. Once you send the email, you will hear back from the customer team after they have reviewed your email. This might take anywhere between 24 to 48 hours. So, it is best to email the Life Alert customer service only if you do not need instant help. If you are facing an emergency, you should try giving them a call.

What Are Life Alert Customer Care Business Hours?

The toll-free number is available for the customer’s convenience 24 hours, seven days a week, and you are free to send them an email any time of the day. But Life Alert customer care has designated business hours where you can instantly receive help regarding your concerns and queries. The Life Alert customer service hours start at 9 AM and end at 5 PM EST, Monday through Friday. This is the reason many customers receive a response to their email during these hours. The customer service hours are inoperable on weekends and US public holidays, including Christmas, Independence Day, and Memorial Day, to name a few.

Contact Information

Life Alert Website:

Life Alert Help Center:

Corporate Office Address:

Life Alert Emergency Response, Inc.
16027 Ventura Blvd.
Encino, California 91436
United States

Life Alert Rating Based on 413 Reviews

Rating details

5.0

Rating stats

Rating trend

Summary of Life Alert Customer Service Calls

1K TOTAL
CALLS
01:24 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Life Alert?

Activation/ Cancellation Question:

  • “Cancel service and refund acct”
  • “Renew my service”
  • “Cancel life alert”

Payments and Charges Question:

  • “New debit card expiration date”
  • “Paying my bill”
  • “Charge me with no equipment”

Request for Information Question:

  • “Have a question”
  • “Customer question”
  • “Equipment question”

Product/ Service Question:

  • “For the second time the system activated while I was folding warm clothes from the dryer!!!”
  • “Cut off system”
  • “Outside and can't access lockbox”

Return/ Replace Question:

  • “Need address to return unit”
  • “Equipment returned”
  • “Change address”

Account Question:

  • “Need account information”
  • “Memberships”
  • “Make an account change”

Staff Question:

  • “No service”
  • “Customer service”
  • “To start service”

Shipping and Delivery Question:

  • “Have not received the equipment”
  • “Shipping label”
  • “Immediate delivery needed”

Cards Question:

  • “Change credit card information”
  • “Have a new credit card”
  • “Update credit card”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Application”

Employment Question:

  • “W2”

Other Question:

  • “To send the box back its no longer needed”
  • “I want to speak to a human being. Is the life alert office open today ?alert”
  • “To talk to a person”

About

Summary

Life Alert is a Personal Emergency Response and Home Medical Alert System company that saves lives from catastrophic outcomes. The company was founded in 1987. Life Alert provides its service to members nationwide. The company employs over 600 people, all in the United States. Life Alert Classic provides round the clock protection against medical emergencies such as a fall, stroke or heart attack, fire via monitored smoke alarms and carbon monoxide poisoning via monitored CO alarms. The customer service of the company is available at phone 1-800-360-0329. Corporate offices of the company are located in Encino, Segundo, New York , New Jersey , Ft. Lauderdale , Tampa and Miami.

Life Alert reviews and complaints

Life Alert is ranked 2 out of 905 in Medical Supplies and Equipment category

Write a review
Do you have something to say about Life Alert? What happened? What can we help you with?
Submit review Don't show this popup