Contact Life Alert Customer Service
Life Alert Phone Numbers and Emails
Toll-Free Number:
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(800) 360-0329
Customer Service:
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(800) 454-1019
Life Alert Email:
How to Contact Life Alert?
Most Popular Number:
| Total calls: 750 | Issues resolved: 24 | Last call: Jan 9, 2025 |
Contact Information
Life Alert Website:
Life Alert Help Center:
Corporate Office Address:
Life Alert Customer Service Reviews
Very accommodating and understanding of issues. Offered solutions to resolve issues and were very cordial
How Good is Life Alert's Customer Service?
Summary of Life Alert Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Life Alert?
Activation/ Cancellation Question:
- “To cancel my order”
- “Cancel life alert”
- “Cancel service”
Payments and Charges Question:
- “Pay bill”
- “Have paid for a device that I have yet to receive.”
- “Update payment”
Request for Information Question:
- “Update my address and phone number”
- “Information”
- “Quite about a free life alert”
Product/ Service Question:
- “Broken equipment”
- “Not working. The light keeps flashing on the alert box. I havent needed this device anyway.”
- “System isn't responding”
Return/ Replace Question:
- “Replacement wTchband for pendent”
- “Need a replacement necklace”
- “We need box and postage to return an old system”
Account Question:
- “Need account information”
- “New bank account for auto payment”
- “You took money out of my account and I don't even have the life alert at my house”
Staff Question:
- “Start service”
- “Need new service”
- “No service”
Shipping and Delivery Question:
- “Where is my unit”
- “Have not received the equipment”
- “Shipping label”
Cards Question:
- “Change card on file”
- “Update credit card”
- “I just came home from the hospital, I was cal my phonell , lawyer and your ad came first, l gave the Hispanic w llwoman my phone mc debet card ling just .or in.o,, tCard my law,er, your Ad came firs., I just want a credit on my card, please, please,”
Refund Question:
- “Refund”
Employment Question:
- “Payroll”
- “W2”
Website/ Application Question:
- “Application”
Other Question:
- “Lost device”
- “Need new bracelet”
- “To send the box back its no longer needed”
About
Life Alert is a Personal Emergency Response and Home Medical Alert System company that saves lives from catastrophic outcomes. The company was founded in 1987. Life Alert provides its service to members nationwide. The company employs over 600 people, all in the United States. Life Alert Classic provides round the clock protection against medical emergencies such as a fall, stroke or heart attack, fire via monitored smoke alarms and carbon monoxide poisoning via monitored CO alarms. The customer service of the company is available at phone 1-800-360-0329. Corporate offices of the company are located in Encino, Segundo, New York , New Jersey , Ft. Lauderdale , Tampa and Miami.
Life Alert is ranked 2 out of 1403 in Medical Supplies and Equipment category