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Question:
#185697

when and where will I see a charge for Life Alert. will it appear on my bank statement or a credit card

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Answer:
by By Admin on Behalf of the Company #2427031

Hello, Please call our billing dept. at 1-800-803-6320 so an agent can assist you with your billing question. Thank you, Life Alert

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Question:
#164714

What address do I return the life alert equipment to.

My mother is in a nursing home and need to return the equipment. What address do I send the equipment to

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Answer:
by By Admin on Behalf of the Company #2283090

Hello,

Thank you for your question.
Please call our Customer Care dept. at 1-800-803-6320 and an agent will be able to assist you.

Sincerely, Life Alert

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Question:
#142493

How do I change the credit card I've been using.

I intend to cancel my Bank of America credit card in favor of a new one. How can I accomplish this change online?

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Answer:
by By Admin on Behalf of the Company #2231628

Hello,

We have already been in contact with you and have assisted you with this request.
If you have any further billing questions, please call 1-800-803-6320.

Sincerely,
Life Alert

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Question:
#136702

How do I activate my pendant?My Life Alert pendant arrived and I am trying to activate it. This is stupid writing about crap that doesn't mean anything. If I wasn't pissed before I am now.

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Answer:
by By Admin on Behalf of the Company #2207820

Hello, An agent has already reached out to you. Please be sure to call us if you need further assistance. 1-800-977-4436. Sincerely, Life Alert

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Question:
#112091

Question regarding billing for ambulance service.

My mother has fallen 3 times in February and has used her pendent to summon the EMS. She has not required transportation to the hospital for any of these falls.

She has not received a bill for the EMS visits. Is this cost covered in her monthly charge for Life Alert?

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Answer:
by By Admin on Behalf of the Company #2137165

Thank you for your question. EMS costs depend on the guidelines of each state and their counties, but generally, most Medicare plans cover all or part of the EMS and transportation costs.

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Question:
#111347

I don’t know the number you use to contact me.I don’t want to let a call from this service regarding my mom go to VM. I’d like to put the number in my contact list.

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Answer:
by By Admin on Behalf of the Company #2136253

Dear Julie,

  • If our name does not pop up on your caller ID, then the number that will show will be 818-922-3343.

  • We hope this answered your question.

  • Sincerely,
  • Life Alert
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    Question:
    #102603

    My mother just cancelled her home phone.Is having a land line mandatory for your service or is Wi-fi good enough? She has Wi-fi set up, but I don't know if a land line is needed.

    Please let me know. Thanks

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    Answer:
    by By Admin on Behalf of the Company #2112320

    Dear Darleen,

  • Life Alert offers different types of equipment. We offer landline devices for customers that live in remote areas with bad cellular reception, but we also offer cellular versions as well for people who do not have a landline. Most customers opt in for the cellular units that do not require a landline. Our cellular equipment works completely independently on the cellular line that we provide, and does not need a Wi-Fi.

  • We hope this has answered your question.

  • If you have any more questions, please let us know. You can also get a FREE Life Alert brochure by calling us at 800-360-0329.

  • Thank you,
  • Life Alert
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    Question:
    #97107

    Early monthly payment.

    Would it be ok to pay my monthly bill one day early?????????????????????????????????????????????????????????????????

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    Answer:
    by By Admin on Behalf of the Company #2099993

    Hello, Please call our billing dept. at 1-800-803-6320 and an agent will be able to assist you. Sincerely, Life Alert

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    Question:
    #86111

    I accidentally washed the necklace in the wash machine. Can I press it to test it?

    Or should I call y’all first?I accidentally washed the necklace in the wash machine.

    Can I press it to test it? Or should I call y’all first?

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    Answer:
    by Life Alert Response #2073275

    Thank you for reaching out to us. Although our lightweight emergency buttons are waterproof, it is best that we ensure it is working properly. Please contact our Service Department at (800) 977- 4435 where one of our representatives will be able to assist you further on the matter. Sincerely, Life Alert

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    Question:
    #86106

    Eldon Roy acct. # AA348***-*.

    Add Eunice Roy 2nd to call 603477****.

    The company removed my number I guess.The customer is Eldon E Roy but he can"t speak well. His brother is Raymond C Roy and handles all business related questions. Im his sister-in-law.

    want to be the second person called. 603477****

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    Answer:
    by Life Alert Response #2073277

    Thank you for reaching out to us. We do have you listed as an emergency contact. Your name was not removed. Please contact our Dispatch Center at (800) 638- 8222 where one of our representatives will be able to assist you further on the matter. Sincerely, Life Alert

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