Life Alert's reply to:
Life Alert - Refusal to Cancel a Contract
I requested a Life Alert system for my father who lived alone.I have had the systen for 2 years and called to cancel since he no longer lives alone.I was told by the Contracts office I can NOT cancel the contract - it's good until May 2012.
Life Alert stated a Doctor must cancel not me??? I asked why since I'm the daughter and I requested the system NOT a Doctor.
I called my father's doctor and they said they had nothing to do with the system so it's up to me to cancel.
It appears to me that Life Alert is more eager to collect money from its customers than provide good customer support.I am very angry with Life Alert and will NOT provide positive feed back to personnel and plan to contact the Better Business Bureau.
Review about: Life Alert Customer Care.
Monetary Loss: $200.