Life Alert
Claimed company
256
Company responses
631
Customer testimonials
Life Alert's reply to: Cancellation of Services
author's review
Testimonial
Paulina Di
Life Alert has saved my life two times.
Life Alert has saved my life two times. Years ago, I fell out by my house and my knees were covered in snow, I could not get out. I pushed my Life Alert button and four firemen came and got me up and into the home. Another time, I lost feeling in my knees and I tripped, hitting the back of my head on a flower pot. I could not get up. I pushed the button and five paramedics came and got me up and to the hospital. I had a concussion and bruised ribs. I have told many many people over the years that if they or a relative live alone, they really need to get [Life Alert]. I wear the small one in the house and keep the larger one by the backdoor so I never go outside without it. I totally support your work and thank you for saving my life TWICE! J.G., Colbert, WA
Testimonial
Paulina Di
Life Alert talked to me until they loaded me into the ambulance.
I fell in my backyard, rather I tripped over a large root in the ground. I fell on my left side, hitting my head on the ground, breaking the left floor of my eye socket, a few ribs under my left arm and bruising my left arm from shoulder to hand. I pushed my [Life Alert] pendant (lucky for me, I had my phone with me too). The lady from Life Alert talked to me until they loaded me into the ambulance. She spoke with the EMTs and made sure I was taken care of. I was taken to a Trauma 1 hospital, as they were afraid I had a brain bleed. My care from the push of my [Life Alert] pendant until my arrival at the hospital was wonderful. Thanks. L.A., Lenoir City, TN
Testimonial
Paulina Di
I can’t always be here [for my wife] so it is very reassuring that we have the Life Alert service available if we need help.
My wife accidentally slipped down to the floor from her powered lift chair. She was not injured or hurt. Anyway, she slowly slipped down out of her chair and was sitting on the floor in front of her chair. She was unable to get to a standing position. I was not home so she pushed the button on her [Life Alert] pendant. The lady who helped her was very nice, she asked if [my wife] was hurt and understood what was going on after she talked with her for a bit. The lady stayed on the line with her while the fire department guys came in, got her up and checked her out. All was ok. I can’t always be here so it is very reassuring that we have the Life Alert service available if we need help. Thank you! M.S., Evansville, IN
Testimonial
Paulina Di
Life Alert responded immediately, found out what was wrong, called 911.
I was diagnosed with influenza B. I am 80 years old and have COPD and severe asthma. I am allergic to sulfa and penicillin, so my doctor asked me if I had taken a [certain medication]. I said no and he asked if I was willing to try it, so I said yes. Within a few hours, I had a throbbing headache, nausea and was vomiting. My family pushed the Life Alert button for 911. The Life Alert responded immediately, found out what was wrong, called 911 and stayed on the line with us until 911 arrived. Thank you, Life Alert. My brother, who was my caregiver at the time, has become panicky, nervous and was not much help for me. I, and my family, are very grateful to Life Alert for all they did to help me. Now that I had an experience, I will recommend Life Alert at every opportunity. God bless Life Alert! E.E., Knoxville, TN
Life Alert's reply to: I'm done.
author's review
Testimonial
Paulina Di
All I can say is thank God for Life Alert.
I was coming in my back gate, carrying a meatloaf and mashed potatoes from [the store]. After I got in the gate and it closed, I don’t know if I tripped or lost my balance, but I fell straight out. I hit my head twice but didn’t pass out but I could look down at my right leg and see that it was deformed. I tried to call for help but none of my neighbors were home. Then I remembered I had my Life Alert on (Praise God!), so I pressed the button and they answered right away. I gave them all my information and told them to hurry as I was in a lot of pain. They were here within about 15 minutes. When they arrived, they gave me a shot of morphine in the arm. Nothing helped much, but they were very professional. I was crying because it hurt so much. They got me in the ambulance and to the hospital. I don’t remember anything after that but my family was notified and I had surgery the next day. All I can say is thank God for Life Alert. I hadn’t had it for very long and never thought I would need it so soon or ever. I’m trying to talk my brother-in-law to get it. He is 86 and lives right down the street from me! K.S., Virginia Beach, VA
Testimonial
Paulina Di
I fell three times, each time I contacted Life Alert.
I fell three times, each time I contacted Life Alert. After explaining what had occurred, they called the fire department closest to me. The last time I fell, I knew something was wrong. The fire department arrived and they were unable to get me up (I had fractured my hip). Last December, I slipped on some ice. I pressed my button and explained I needed transport to the hospital for an x-ray of my hip. The agent contacted the EMS. Great customer service! A.M., Cheyenne, WY
Testimonial
Paulina Di
My mom had a stroke … Life Alert got the ambulance there so quickly
I found my mom paralyzed on the floor of her new independent living apartment. Thankfully, we transferred her Life Alert from her home to the senior independent facility because they don’t have a medical staff onsite for this kind of emergency. I hit the Life Alert button, the person on the other end called the ambulance and stayed with me. The ambulance arrived 10 minutes later. My mom had a stroke but because Life Alert got the ambulance there so quickly, and they started treatment right away, she recovered from the stroke. She had no signs of embolism in her brain on the MRI and no paralysis. She was just weak on the right side but PT has helped her get her strength back. I tell everyone that if we didn’t have Life Alert, who knows how my mom would be today or if she would even be alive. C.T., Westminster, CO
Life Alert's reply to: Unhappy family member
author's review
Testimonial
Paulina Di
The service and assistance was exceptional. Life Alert works very well!
I was home alone; wearing my Life Alert pendant when I fell in my living room. I notified you by pressing the button on my pendant and a gentleman with Life Alert communicated with me right away. First of all, he wanted to know if I was injured and I said no but I needed assistance to get up. They (he) dispatched our local firemen to come and help me. The fire department personnel came and stayed with me until my wife returned home. She was notified, as was my son. The service and assistance was exceptional. Life Alert works very well! R.L., Yuma, AZ
Testimonial
Paulina Di
If it wasn’t for my Life Alert service, I don’t know how long I would have laid on the floor until one of my kids found me.
I lost my balance and fell on my kitchen floor. I hit hard. My fall caused a chair to fall on top of me. I couldn’t move at all. I pushed my pendant and was connected with Life Alert. The representative contacted EMS and my children. I was home alone and the doors were locked. Life Alert gave EMS directions to find the key to open the door. EMS arrived quickly and Life Alert stayed on the phone with me the whole time. If it wasn’t for my Life Alert service, I don’t know how long I would have laid on the floor until one of my kids found me. I broke my femur and hip. Surgery was necessary. Because of Life Alert, I received help quickly and the agent helped keep me calm. A bad situation was resolved quickly because of Life Alert. J.D., Dearborn, MI
Testimonial
Paulina Di
I pressed the button on my Life Alert when I could not get up I’m grateful to them!
Thank you so much! I had fallen after I got out of bed using my walker. I only took three steps and my left knee gave out. I pressed the button on my Life Alert when I could not get up – my knees are bad. The phone rang right away and the Life Alert person talked to me and in 10 minutes, the fellows were here (my neighbor unlocked the door). The phone person stayed on the phone - so kind- and the fellows were here asking question while taking my vitals. They were so kind to me at all times. I’m grateful to them! I have told people how wonderful they are! N.W., Bloomindale, IL
Testimonial
Paulina Di
I don’t know if I would have survived without Life Alert’s quick response.
I am on oxygen and I live alone. I was recovering from pneumonia. One morning, I woke up and was having great difficulty breathing. I felt dizzy and could not get up and walk very much. As I was trying to catch my breath, I started coughing up a lot of pink stuff. I continued coughing and it turned into coughing up blood. I thought I was going to pass out. I knew I needed to go to the emergency room. Life Alert responded immediately and took me to the emergency room and the hospital. My heart rate was much too high also. I was admitted. I am so thankful to Life Alert. I don’t know if I would have survived without their quick response. L.A., Orange Park, FL
Testimonial
Paulina Di
I am so happy and thankful that I have Life Alert to depend on in an emergency.
About three months ago, one of our tenants was cooking something on their stove (not sure what happened), but it was a very strong smell of smoke all throughout our building hallway. It was so very strong, that the smoke was choking us as we were trying to exit the building. I had used my phone to call 911 and it went to voicemail. I was so upset that my call had went to voicemail so I had pushed my Life Alert emergency button and got help immediately. The calls dispatcher was very quick and notified the fire department and they arrived very quickly. I am so happy and thankful that I have Life Alert to depend on in an emergency. [It was] because of them and the very quick response they had that saved all our lives. I am so blessed and thankful to have Life Alert. D.F., Bowie, MD
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