Thank you for your question. Please contact us at wecare@lifealert.com with the customer’s information so we can locate their account and provide you with the information you need. Sincerely, Life Alert
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We believe this person does not have Life Alert. Their experience is not Life Alert standard operating procedures and their contact information is not in our system. We have made attempts to contact the person who posted this, but they have not responded back to us.
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Testimonial
Life Alert heard me from outside
11:30am on a sunny day while I was trying to move a piece of sheet metal from the driveway I was using a walker, but lost control while pulling on this article and fell backward and was unable to get to a standing position. Using my arms, I scooted on my rear several...
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Life Alert takes customer service very seriously. We have checked the records, and the delay is not at our end. We received the request to cancel only about a month ½ ago - not 3 months as the complainant states. We explained what information we needed, including...
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Life Alert is there for me
Life Alert was really there for me when I was having trouble breathing and I was suffering with high blood pressure and blood sugar. EMT’s managed to get me to the hospital in plenty of time. On top of everything, Life Alert is a very good source of help. I’m very...
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Our agreement to our customers makes us legally obligated to ensure we send help fast, 24/7. However, we understand situations change with our customers, such as having to move into a nursing home. That is why we have an easy cancellation policy that is verbally...
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Life Alert gets an A+
This happened at the end of April. I woke about 6:00 a.m. and my head was full of chaos, nothing made sense and everything kept changing. It was terrifying and hellish. I remembered it might be very low blood sugar – I’m diabetic and pushed myself to the night stand...
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Life Alert stayed with me.
Lady from Life Alert stayed on the phone with me. Put on new medication that made me extremely dizzy. I wasn’t hurt, but fell on a low stool in the bedroom at 3:30am. I have two artificial knees and can’t get myself up when down low. I can’t get on knees to get up....
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Life Alert was quick, efficient, and a god send.
On 4/7 at 10pm, I fell hard on Mexican tile floor. Landed head first against a mirror wall, tile floor, downstairs front door. Had a bad bump/swelling on left eye, pain in ribs, hip, elbow, and knee. Pushed emergency [Life Alert] button, ambulance arrived in 20...
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Life Alert worked as planned.
I leaned too far forward after rising from toilet, fell over – could sit up, so pushed the [Life Alert] button in the bathroom. I could not hear anyone talk to me, operator could not hear me, not near phone – home alone, and so operator followed protocol, called EMTs,...
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