We apologize to the caregiver. Normally, we will have conference calls with family members as well as the customer so we can give all the details about our life savings services and help the family design the best protection package for them. We have brought this...
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We have reviewed the account and see that all concerns have already been addressed. The subscriber dropped and damaged her Mobile Pendant and we have shipped the replacement. Her calls were answered in a courteous manner and the replacement was handled quickly.
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My 85 year old mother was picking up flowers on the back porch and lost her balance upon standing up. She fell backwards and hit her pelvis and the back of her head on the concrete slab. Pushing her Life Alert button, Life Alert had [EMT’s] dispatched and notified me,...
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Life Alert sent help right away
I woke up on 03-26-2018, I was not able to get out of bed by myself due to acute pain in my left neck. I pushed my [Life Alert] button and the [EMT’s] came right away. The [EMT’s] were able to get me up and take me to the hospital. I was treated at the hospital and...
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We are sorry for the loss of your grandmother. As all of our calls are recorded for quality assurance, we were able to review the account and found that the account has been cancelled and there were no delays on our side. When the customer called us to let us know she...
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We are reassured with Life Alert.
My wife fell and I was unable to get her up by myself. I pushed the button and was immediately connected to someone. [Life Alert] dispatched the local [EMTs] service to assist us. It was reassuring to have someone stay on the line as well. I really appreciate Life...
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Well Done, Life Alert!
Mother had fallen in the middle of her family room and could not get to a phone or to a chair. So she pushed her pendant. When the operator could not get a response from her either by voice box or phone, [Life Alert] called in the [EMTs.] Then [Life Alert] notified me,...
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As the industry leader in personal protection, Life Alert welcomes the opportunity to address any and all questions regarding personal safety. It’s never a good idea to expect someone will be with you at all times, such as a roommate, to get you help. We have...
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Every person should have Life Alert.
Due to water retention in my legs, I must take time out each day to put my legs up. While doing so, the phone rang and when I went to reach for it, I lost my balance and fell over backwards, recliner chair and all. While on the floor, I pushed my Life Alert button and...
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Mom may have bled to death without Life Alert.
February 17, 2018, my mother, who is 90 years old, recently had a mild shake that caused her to have trouble with balance. While she was standing in the bathroom, she fell against the door facing. Her forehead hit the plate, which acted as a knife, splitting her...
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