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What Their Customers Are Saying ?

Life Alert was outstanding

Life Alert
Upon going to my mother’s home, she was shaken. She commented she didn’t feel well, she said she needed to go to the bathroom, she fell back into her seat. Then I tried to help her up. She said her left hip hurt, checking her hip, I saw black and blue bruises up and down her hip. I immediately pressed the Life Alert button. The technician immediately came on the line, I stated I needed [EMT’s], because my mother could not stand. She told me she... Read more

I am alive because of Life Alert

Life Alert
One day in February I fell on ½ inch of snow on black ice, went down, and heard my right femur crack into 3 pieces. I was about 150 yards from the [Life Alert] monitor in my house, with 10 inch snow piles all around. I used the Life Alert button even though it might not connect, held it high, [EMT’s] arrived. You called everyone, informed them clearly, and volunteered every bit of info to help if possible. Thank you. You are wonderful and I... Read more

My Life Alert saved me twice

Life Alert
Two recent occurrences requiring my service for Life Alert. First, it has been like a miracle to me. While entering my apartment, I just collapsed on the driveway. My head hit the pavement. I couldn’t move, my legs were immobile. I managed to call for help and in less than 10 minutes, [EMT’s] arrived. The person at Life Alert was very, very nice and stayed with me on the telephone until they arrived. I was rushed to the hospital for observation... Read more
We apologize to the caregiver. Normally, we will have conference calls with family members as well as the customer so we can give all the details about our life savings services and help the family design the best protection package for them. We have brought this...
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#1264418
Life Alert's reply to:

We have reviewed the account and see that all concerns have already been addressed. The subscriber dropped and damaged her Mobile Pendant and we have shipped the replacement. Her calls were answered in a courteous manner and the replacement was handled quickly.
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#1262027
My 85 year old mother was picking up flowers on the back porch and lost her balance upon standing up. She fell backwards and hit her pelvis and the back of her head on the concrete slab. Pushing her Life Alert button, Life Alert had [EMT’s] dispatched and notified me,...
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#1271319

Testimonial

I woke up on 03-26-2018, I was not able to get out of bed by myself due to acute pain in my left neck. I pushed my [Life Alert] button and the [EMT’s] came right away. The [EMT’s] were able to get me up and take me to the hospital. I was treated at the hospital and...
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#1271316
Life Alert's reply to:

We are sorry for the loss of your grandmother. As all of our calls are recorded for quality assurance, we were able to review the account and found that the account has been cancelled and there were no delays on our side. When the customer called us to let us know she...
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#1244360
My wife fell and I was unable to get her up by myself. I pushed the button and was immediately connected to someone. [Life Alert] dispatched the local [EMTs] service to assist us. It was reassuring to have someone stay on the line as well. I really appreciate Life...
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#1253130

Testimonial

Mother had fallen in the middle of her family room and could not get to a phone or to a chair. So she pushed her pendant. When the operator could not get a response from her either by voice box or phone, [Life Alert] called in the [EMTs.] Then [Life Alert] notified me,...
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#1253129
As the industry leader in personal protection, Life Alert welcomes the opportunity to address any and all questions regarding personal safety. It’s never a good idea to expect someone will be with you at all times, such as a roommate, to get you help. We have...
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#1234968
Due to water retention in my legs, I must take time out each day to put my legs up. While doing so, the phone rang and when I went to reach for it, I lost my balance and fell over backwards, recliner chair and all. While on the floor, I pushed my Life Alert button and...
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#1253128

Contact Life Alert

Mailing Address:
Life Alert Emergency Response, Inc
16027 Ventura blvd Ste 400
Encino, CA 91436-2747
Phone:
(800) 920-3410
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February 17, 2018, my mother, who is 90 years old, recently had a mild shake that caused her to have trouble with balance. While she was standing in the bathroom, she fell against the door facing. Her forehead hit the plate, which acted as a knife, splitting her...
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#1253122