This woman does not have Life Alert. Per the agreement with our customers, we do not bill when a customer goes into a hospital/nursing home. Moreover, the information this person has given is not in our system. We have emailed her to explain she does not have Life...Read more
We have been in contact with the family and sympathize with the challenges that are going through. We have worked with them in resolving their concerns and have given them the extra time they need, free of charge, to wrap up their family member’s affairs and to close...Read more
We are sorry you feel this way but what you see as scare tactics is actually a realistic representation in which many elderly have told us of what happened to them and how they felt. You can read some of their stories at: http://www.lifealert.com/testimonials.aspx We...Read more
We are very sorry that you feel you have had a bad experience with Life Alert. We understand the challenges that family members experience when changes occur in an elderly loved one’s life. That is why we make cancelling a customer’s account as easy as possible by...Read more
Life Alert really knows what they are doing.
My daughter is my caregiver and she had stacked a bunch of stuff we would need for a barbecue. She works part time and was not at home at the time I fell in my living room over the stack of barbecue items. I was using my cane (which I use all the time) and turned...Read more
Life Alert kept in touch.
My father fell while home alone. Life Alert sent help as well as called me to be sure I knew, then called back after EMS left to let me know what was done. F.H.Read more
We called our customer and listened to her concerns. We explained that Life Alert strives to always have cutting-edge technology and provides emergency buttons that are powerful, waterproof, and yet – lightweight, so the customers are comfortable wearing them 24/7. ...Read more
Life Alert was quick in getting me help
I suddenly had severe breathing problems and pressed my help button. The Life Alert staff answered very quickly and were most courteous and helpful getting me to the hospital. A.M., Melrose, MARead more
Life Alert got us help in minutes
My mother had lost her balance and was sitting on the floor unable to get up. I called Life Alert and within several minutes (5-10) there were 3 firemen here assisting her and determining if there were any injures. C.C., Denver, CORead more
Thank you for expressing your concerns. We have performed a thorough investigation of the account and listened to all the calls. Your mother has been a valued customer for 6 years and we have helped her a few times when she needed us. Our records indicate that all...Read more
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