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What Their Customers Are Saying ?

Life Alert is very kind and helpful

Life Alert
I had fallen and was unable to get up – this happened two times. Called Life Alert – [EMT’s] came in just a few minutes. They were very kind and helpful, and checked me over for broken bones and etc. their service and attitude were great. God Bless them! E.L., Olympia, WA Read more

I am so happy to have my Life Alert

Life Alert
I suffer from vertigo and get very dizzy and cannot move. I called Life Alert and they are excellent, they call the ambulance and wait on the phone talking to me until the paramedics are here with me, they are wonderful and I am so happy to have my Life Alert button. M.F., Union, NJ Read more

My dog and I are not alone with Life Alert

Life Alert
I was in my apartment when the main fire alarm went off. I packed up all of my medication in my big duffle bag and was leaving my apartment when I saw smoke coming from the 2nd floor laundry. I pulled my emergency Life Alert phone from my emergency bag and pressed the button. Life Alert dispatcher answered and I told her what was happening. She called the fire department, they were already on scene. They came to check on me to make sure I was... Read more
Life Alert's reply to:

Thank you for your question. Please contact us at wecare@lifealert.com with the customer’s information so we can locate their account and provide you with the information you need. Sincerely, Life Alert
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#1325184
Life Alert's reply to:

We believe this person does not have Life Alert. Their experience is not Life Alert standard operating procedures and their contact information is not in our system. We have made attempts to contact the person who posted this, but they have not responded back to us.
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#1313454
11:30am on a sunny day while I was trying to move a piece of sheet metal from the driveway I was using a walker, but lost control while pulling on this article and fell backward and was unable to get to a standing position. Using my arms, I scooted on my rear several...
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#1319233
Life Alert's reply to:

Life Alert takes customer service very seriously. We have checked the records, and the delay is not at our end. We received the request to cancel only about a month ½ ago - not 3 months as the complainant states. We explained what information we needed, including...
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#1297895

Testimonial

Life Alert was really there for me when I was having trouble breathing and I was suffering with high blood pressure and blood sugar. EMT’s managed to get me to the hospital in plenty of time. On top of everything, Life Alert is a very good source of help. I’m very...
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#1319232
Life Alert's reply to:

Our agreement to our customers makes us legally obligated to ensure we send help fast, 24/7. However, we understand situations change with our customers, such as having to move into a nursing home. That is why we have an easy cancellation policy that is verbally...
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#1293787

Testimonial

This happened at the end of April. I woke about 6:00 a.m. and my head was full of chaos, nothing made sense and everything kept changing. It was terrifying and hellish. I remembered it might be very low blood sugar – I’m diabetic and pushed myself to the night stand...
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#1293421

Testimonial

Lady from Life Alert stayed on the phone with me. Put on new medication that made me extremely dizzy. I wasn’t hurt, but fell on a low stool in the bedroom at 3:30am. I have two artificial knees and can’t get myself up when down low. I can’t get on knees to get up....
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#1293419
On 4/7 at 10pm, I fell hard on Mexican tile floor. Landed head first against a mirror wall, tile floor, downstairs front door. Had a bad bump/swelling on left eye, pain in ribs, hip, elbow, and knee. Pushed emergency [Life Alert] button, ambulance arrived in 20...
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#1293418

Contact Life Alert

Mailing Address:
Life Alert Emergency Response, Inc.
16027 Ventura blvd, Ste 400
Encino, California 91436-2747
United States
Phone:
(800) 920-3410
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Testimonial

I leaned too far forward after rising from toilet, fell over – could sit up, so pushed the [Life Alert] button in the bathroom. I could not hear anyone talk to me, operator could not hear me, not near phone – home alone, and so operator followed protocol, called EMTs,...
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#1293416