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Life Alert's reply to:

Life Alert takes customer service very seriously. We have checked the records, and the delay is not at our end. We received the request to cancel only about a month ½ ago - not 3 months as the complainant states. We explained what information we needed, including...
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#1297895
Life Alert's reply to:

Our agreement to our customers makes us legally obligated to ensure we send help fast, 24/7. However, we understand situations change with our customers, such as having to move into a nursing home. That is why we have an easy cancellation policy that is verbally...
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#1293787
We apologize to the caregiver. Normally, we will have conference calls with family members as well as the customer so we can give all the details about our life savings services and help the family design the best protection package for them. We have brought this...
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#1264418
Life Alert's reply to:

We have reviewed the account and see that all concerns have already been addressed. The subscriber dropped and damaged her Mobile Pendant and we have shipped the replacement. Her calls were answered in a courteous manner and the replacement was handled quickly.
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#1262027
Life Alert's reply to:

We are sorry for the loss of your grandmother. As all of our calls are recorded for quality assurance, we were able to review the account and found that the account has been cancelled and there were no delays on our side. When the customer called us to let us know she...
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#1244360
As the industry leader in personal protection, Life Alert welcomes the opportunity to address any and all questions regarding personal safety. It’s never a good idea to expect someone will be with you at all times, such as a roommate, to get you help. We have...
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#1234968
Life Alert's reply to:

Per our agreement with our customers, if they need to go into a nursing home or require 24 hour professional nursing care at home, Life Alert will release them from the agreement at no cost. Life Alert has a legal and fiduciary agreement to get our customers help, we...
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#1203475
We apologize for any inconvenience that the complainant experienced. Actually, we were in constant contact with the complainant regarding this account and her relative, and she told us she felt she was talking to us way too much already and will call us back when...
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#1198881
Life Alert's reply to:

Unfortunately, the complainant was calling the wrong number when trying to cancel his account. We did call him back and have already started the cancellation process of the account.
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#1164810

Contact Life Alert

Mailing Address:
Life Alert Emergency Response, Inc
16027 Ventura blvd Ste 400
Encino, CA 91436-2747
Phone:
(800) 920-3410
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Life Alert works hard at accommodating the needs of our customers as seen with this customer. The customer was so very happy with our resolve that she went out of her way to create a new review (#1167708), which reads: Contract release satisfied! I ordered the Life...
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