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As the industry leader in personal protection, Life Alert welcomes the opportunity to address any and all questions regarding personal safety. It’s never a good idea to expect someone will be with you at all times, such as a roommate, to get you help. We have...
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#1234968
Life Alert's reply to:

Per our agreement with our customers, if they need to go into a nursing home or require 24 hour professional nursing care at home, Life Alert will release them from the agreement at no cost. Life Alert has a legal and fiduciary agreement to get our customers help, we...
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#1203475
We apologize for any inconvenience that the complainant experienced. Actually, we were in constant contact with the complainant regarding this account and her relative, and she told us she felt she was talking to us way too much already and will call us back when...
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#1198881
Life Alert's reply to:

Unfortunately, the complainant was calling the wrong number when trying to cancel his account. We did call him back and have already started the cancellation process of the account.
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#1164810
Life Alert works hard at accommodating the needs of our customers as seen with this customer. The customer was so very happy with our resolve that she went out of her way to create a new review (#1167708), which reads: Contract release satisfied! I ordered the Life...
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Life Alert takes saving lives very seriously, so when a customer moves out of state or in with family it does not guarantee they will be protected or able to get help fast if they do not have our lifesaving services. To ensure our customers safety we offer wireless...
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#1161242
Life Alert's reply to:

All of our calls are recorded for quality assurance. Each representative that the complainant spoke to was nice, accommodating and informative. Unfortunately, the complainant isn’t listed anywhere on the account and is not a payee, but we continued to do our best to...
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#1153705
Life Alert's reply to:

We appreciate the complainant for notifying us regarding the behavior of one of our Care Specialist. This is not our standard procedures, and we immediately took disciplinary action regarding his behavior. Also, we assure that she will not be receiving any more calls...
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#1144650
Life Alert's reply to:

Life Alert understands the great deal of stress family members go through when a loved one enters into hospice care. We have reviewed the account and see that all the information on cancelling the service was provided, and that the account has been closed. We wish...
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#1133279

Contact Life Alert

Mailing Address:
Life Alert Emergency Response, Inc
16027 Ventura blvd Ste 400
Encino, CA 91436-2747
Phone:
(800) 920-3410
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Life Alert's reply to:

Life Alert takes its role in saving lives very seriously. Unfortunately in the past, family members had cancelled our life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. The agreement we have...
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