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Life Alert's reply to:

We are sorry that this person feels we were not compassionate enough for her situation. We have reviewed the account and see that account is closed and equipment is returned. When she first called us, we did offer to immediately cancel the account with a note from...
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#1395140
Life Alert's reply to:

Dear Ms. Dowdy, This website is not affiliated with Life Alert. Please contact Life Alert directly at 1-800-977-4435 x 1300. Thank you, Life Alert.
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#1387203
Life Alert's reply to:

Our commercial is a realistic representation in which many elderly have told us how they felt, identified with, and have experienced. In our business, we consistently hear horror stories of how families procrastinated in getting a Life Alert only to discover their...
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#1386559
Life Alert's reply to:

Life Alert does not and has not entertained any outside ideas. We have our own Research and Development department which invents our cutting-edge products and services. Not only is this not a real complaint, but this person is greatly mistaken with his accusation.
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#1384551
Life Alert's reply to:

This woman does not have Life Alert. Per the agreement with our customers, we do not bill when a customer goes into a hospital/nursing home. Moreover, the information this person has given is not in our system. We have emailed her to explain she does not have Life...
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#1365323
Life Alert's reply to:

We have been in contact with the family and sympathize with the challenges that are going through. We have worked with them in resolving their concerns and have given them the extra time they need, free of charge, to wrap up their family member’s affairs and to close...
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#1364773
We are sorry you feel this way but what you see as scare tactics is actually a realistic representation in which many elderly have told us of what happened to them and how they felt. You can read some of their stories at: http://www.lifealert.com/testimonials.aspx We...
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#1356565
We are very sorry that you feel you have had a bad experience with Life Alert. We understand the challenges that family members experience when changes occur in an elderly loved one’s life. That is why we make cancelling a customer’s account as easy as possible by...
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#1351827
Life Alert's reply to:

We called our customer and listened to her concerns. We explained that Life Alert strives to always have cutting-edge technology and provides emergency buttons that are powerful, waterproof, and yet – lightweight, so the customers are comfortable wearing them 24/7. ...
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#1339651

Contact Life Alert

Mailing Address:
Life Alert Emergency Response, Inc.
16027 Ventura blvd, Ste 400
Encino, California 91436-2747
United States
Phone:
(800) 920-3410
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Life Alert's reply to:

Thank you for expressing your concerns. We have performed a thorough investigation of the account and listened to all the calls. Your mother has been a valued customer for 6 years and we have helped her a few times when she needed us. Our records indicate that all...
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