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We are very sorry that you feel you have had a bad experience with Life Alert. We understand the challenges that family members experience when changes occur in an elderly loved one’s life. That is why we make cancelling a customer’s account as easy as possible by...
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#1351827
Life Alert's reply to:

We called our customer and listened to her concerns. We explained that Life Alert strives to always have cutting-edge technology and provides emergency buttons that are powerful, waterproof, and yet – lightweight, so the customers are comfortable wearing them 24/7. ...
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#1339651
Life Alert's reply to:

Thank you for expressing your concerns. We have performed a thorough investigation of the account and listened to all the calls. Your mother has been a valued customer for 6 years and we have helped her a few times when she needed us. Our records indicate that all...
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#1335116
Life Alert's reply to:

We have been in contact with this family member a few times to help resolve her concerns and she was satisfied with our attempts to help her. Life Alert’s cutting edge equipment notifies us when there is a power outage so that we can contact our customers to ensure...
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#1334383
Life Alert's reply to:

Thank you for your question. Please contact us at wecare@lifealert.com with the customer’s information so we can locate their account and provide you with the information you need. Sincerely, Life Alert
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#1325184
Life Alert's reply to:

We are very sorry that you feel you had a bad experience with Life Alert. Our records indicate that your account is cancelled and that a refund has been given to you. As for the site that you mention in your complaint, please know it is a PAID advertisement by...
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#1322938
Life Alert's reply to:

We believe this person does not have Life Alert. Their experience is not Life Alert standard operating procedures and their contact information is not in our system. We have made attempts to contact the person who posted this, but they have not responded back to us.
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#1313454
Life Alert's reply to:

Life Alert takes customer service very seriously. We have checked the records, and the delay is not at our end. We received the request to cancel only about a month ½ ago - not 3 months as the complainant states. We explained what information we needed, including...
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#1297895
Life Alert's reply to:

Our agreement to our customers makes us legally obligated to ensure we send help fast, 24/7. However, we understand situations change with our customers, such as having to move into a nursing home. That is why we have an easy cancellation policy that is verbally...
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#1293787

Contact Life Alert

Mailing Address:
Life Alert Emergency Response, Inc.
16027 Ventura blvd, Ste 400
Encino, California 91436-2747
United States
Phone:
(800) 920-3410
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We apologize to the caregiver. Normally, we will have conference calls with family members as well as the customer so we can give all the details about our life savings services and help the family design the best protection package for them. We have brought this...
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#1264418