Reply by Life Alert

We are somewhat confused by this complaint. When the complainant ordered our life saving service we were told that it was urgent and had to quickly be shipped to her mother, yet she did not provide her mother’s address. Once our top of the line equipment was in transit, the complainant wanted to cancel the order. We accommodated the cancelled request, retrieved our equipment, and her account was not charged. The complainant and her mother did not suffer any damages.
Douglassville, Pennsylvania

this company has the absolute worst customer service ever and they lie i put the initial pay,went on a system for my mom but did not have her address handy to give to them they took it upon themselves to find her address and mail the product there meanwhile the address they found and shipped this product to WAS NOT HER ADDRESS i called and spoke to a manger who was so so awful and rude she antagonized me to the point i was screaming at her because she would not let me talk and had no interest in helping resolve the issue this is an unfair company and horrible horrible customer service

Review about: Life Alert Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $199.

Preferred solution: Full refund.

I didn't like: Rude customer service.

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