Reply by Life Alert

We are somewhat confused by this complaint. When the complainant ordered our life saving service we were told that it was urgent and had to quickly be shipped to her mother, yet she did not provide her mother’s address. Once our top of the line equipment was in transit, the complainant wanted to cancel the order. We accommodated the cancelled request, retrieved our equipment, and her account was not charged. The complainant and her mother did not suffer any damages.
Douglassville, Pennsylvania

this company has the absolute worst customer service ever and they lie i put the initial pay,went on a system for my mom but did not have her address handy to give to them they took it upon themselves to find her address and mail the product there meanwhile the address they found and shipped this product to WAS NOT HER ADDRESS i called and spoke to a manger who was so so awful and rude she antagonized me to the point i was screaming at her because she would not let me talk and had no interest in helping resolve the issue this is an unfair company and horrible horrible customer service

Review about: Life Alert Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $199.

Preferred solution: Full refund.

I didn't like: Rude customer service.

Had an Experience with Life Alert?

Write a review

You May Also Like

Life Alert - Unprofessional, sleazy marketing tactics Life Alert "Contacted Life Alert for information. They sent a colorful brochure that contained no information about terms and pricing. We found this a bit suspicious and lost interest in dealing with..." Read more Wigsbuy "Bad" Everything Wigsbuy "I ordered from Wigsbuy in February; order went in, payment received, order inspected twice on the day order was made. A month goes buy and still my order sat. I..." Read more Wigsbuy are Scammers Wigsbuy "I ordered a Monofilament Top wig, the blond one often pictured in their ads with the gal wearing the red headband looking thing just around her neck, but in a..." Read more Hair Everywhere - Customer Care Review Hair Everywhere "DO NOT SUPPORT THIS BUSINESS. So yesterday I purchased hair (3 bundles) and was like wow an amazing deal! I was excited. After looking more into the company I realized..." Read more The Childrens Place - Racial profiling The Childrens Place "Today I was giving the most horrible customer service experience. Early today I called to put 2 items on hold prior to my visit to pick up later. During my..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more Directv - Sales Representative Lied Regarding Sales Offer Directv "On 9-14-17, I was approached by a Direct TV sales representative, offering promotional sales for service. Since I had Uverse service and was looking to lower the cost of my..." Read more Fanatics - Terrible Terrible store Fanatics "Please do not buy from Fanatics, Fans Edge, or College Football store. (all the same place) I bought 3 shirts from Fanatics, took forever to get them, and when I..." Read more